Shipping policy
Shipping Policy – Bethania Hair
At Bethania Hair, we are committed to delivering your order safely and on time.
1. Order Processing
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Orders are processed within 1–3 business days after payment is confirmed
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Orders are not processed on weekends or public holidays
2. Shipping Rates
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Free delivery is available on all orders over R500 within South Africa
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Orders below R500 will be charged a standard delivery fee, which will be calculated at checkout
3. Delivery Time
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Estimated delivery time: 2–7 business days within South Africa
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Delivery times may vary depending on your location
4. Tracking Orders
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Once your order has been shipped, you will receive a tracking number via email
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Customers are responsible for tracking their orders using the provided information
5. Delivery Responsibility
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Please ensure that your delivery address is correct at checkout
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Bethania Hair is not responsible for delays or failed deliveries due to incorrect information
6. Courier Delays
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While we aim to deliver within the estimated timeframe, delays may occur due to courier services
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Bethania Hair is not liable for delays once the order has been handed over to the courier
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours at:
We will investigate and assist you with a resolution.
8. Contact Information
For any shipping-related inquiries, please contact us:
Email: support@bethaniahair.co.za
Location: South Africa
We aim to respond within 24–48 hours.