FAQ
1. Are your wigs made from 100% human hair?
Yes, all Bethania Hair wigs are made from premium 100% human hair for a soft, natural, and luxurious look.
2. Do you deliver across South Africa?
Yes, we offer nationwide delivery across South Africa.
3. Do you offer free delivery?
Yes, we offer FREE nationwide delivery on orders over R500. Orders below R500 may include a delivery fee depending on your location.
4. How long does delivery take?
Orders usually arrive within 2–5 business days depending on your location.
5. Do you offer international shipping?
Currently, we mainly serve customers in South Africa. International shipping availability may vary.
6. What is HD lace?
HD lace is a thin transparent lace that blends naturally with the scalp for an invisible and realistic hairline appearance.
7. What is the difference between HD lace and regular lace?
HD lace is thinner, softer, and more natural-looking than regular lace, creating a more seamless finish.
8. Are glueless wigs beginner friendly?
Yes, glueless wigs are very easy to wear and are perfect for beginners.
9. Can I straighten or curl the hair?
Yes, our human hair wigs can be styled using heat tools such as straighteners and curling irons.
10. How long do your wigs last?
With proper care and maintenance, our human hair wigs can last between 2–5 years. The lifespan depends on how often you wear the wig, how you maintain it, and how well it is stored. Using quality hair products and avoiding excessive heat will help extend the life of your wig.
11. Can the wigs be dyed?
Yes, our human hair wigs can be professionally dyed or colored.
12. Do your wigs shed?
Minimal shedding is normal, but our wigs are made with quality construction to reduce shedding.
13. Do your wigs tangle?
Proper maintenance, gentle brushing, and correct storage help prevent tangling.
14. Are the wigs pre-plucked?
Many of our wigs come pre-plucked for a more natural hairline appearance.
15. Do your wigs come ready to wear?
Yes, many of our wigs are beginner-friendly and ready to wear.
16. What wig sizes do you offer?
We offer multiple wig lengths and sizes depending on the product.
17. How do I choose the right wig length?
Longer lengths create a glamorous look while shorter lengths are lightweight and easier to manage.
18. Which wig is best for beginners?
Glueless wigs and bob wigs are excellent choices for beginners.
19. What is the best wig for everyday wear?
Straight wigs and body wave wigs are popular for everyday wear because they are versatile and easy to maintain.
20. Do you sell curly wigs?
Yes, we offer curly human hair wigs in different styles and lengths.
21. Do your wigs look natural?
Yes, our wigs are designed for a realistic and natural appearance.
22. Can I wear the wig daily?
Yes, our wigs are suitable for daily use with proper care and maintenance.
23. How do I maintain my wig?
Use sulfate-free products, avoid excessive heat, brush gently, and store your wig properly when not in use.
24. How often should I wash my wig?
Wash your wig after several wears or whenever product buildup occurs.
25. Can I swim with the wig?
Swimming is not recommended because chlorine and saltwater may reduce the lifespan of the hair.
26. Can I sleep with my wig on?
It is recommended to remove your wig before sleeping to help maintain the quality and lifespan of the hair.
27. Do you offer refunds?
Yes, we want our customers to be satisfied with their purchase. Refunds or exchanges may be accepted for eligible items that are unused, unworn, and still in their original condition. For hygiene reasons, wigs that have been worn, customized, cut, dyed, or altered cannot be refunded or exchanged. If you receive a damaged or incorrect item, please contact us as soon as possible with clear photos so our support team can assist you quickly.
28. Can I return a worn wig?
For hygiene reasons, worn, customized, or altered wigs cannot be returned or exchanged.
29. What if I receive the wrong item?
Please contact us immediately with clear photos and your order number so we can assist you quickly.
30. What if my package is delayed?
Delivery delays may happen during busy periods, public holidays, or courier-related issues.
31. How can I track my order?
Tracking details will be sent after your order has been shipped.
32. Which payment methods do you accept?
We accept secure online payment methods available at checkout.
33. Is my payment information secure?
Yes, all payments are processed securely to protect your information.
34. Do you offer cash on delivery?
No, we currently do not offer cash on delivery. All orders must be paid securely online before shipping.
35. Can I cancel my order?
Orders may only be canceled before they are shipped.
36. Can I change my shipping address after ordering?
Please contact us immediately if you need to update your shipping address.
37. Do you offer wholesale pricing?
Wholesale inquiries are welcome. Please contact us directly for more information.
38. Do you customize wigs?
Customization options may be available depending on the product.
39. Are your wigs suitable for all skin tones?
Yes, HD lace blends beautifully with many skin tones.
40. What hair textures do you offer?
We offer straight, body wave, curly, deep wave, and other popular textures.
41. What density are your wigs?
Hair density varies depending on the product style and design.
42. Are the wigs lightweight?
Yes, our wigs are designed for comfort and breathable daily wear.
43. Can I part the wig in different ways?
Yes, many wigs allow free-part styling for versatile looks.
44. Do you sell lace front wigs?
Yes, we offer premium lace front human hair wigs.
45. What makes Bethania Hair different?
Bethania Hair focuses on luxury quality, elegant styling, premium human hair, and customer satisfaction.
46. Are your product photos real?
Yes, we aim to display products as accurately as possible.
47. Do colors look exactly the same in real life?
Lighting and screen settings may slightly affect color appearance.
48. How do I contact customer support?
You can contact us through our website chat, contact page, or social media platforms.
49. What are your customer support hours?
Customer support hours may vary depending on business days and availability.
50. Do you offer discounts or promotions?
Special promotions and discounts may be available during selected periods.
51. How can I stay updated on new arrivals?
Follow Bethania Hair on social media and subscribe to updates for new arrivals, promotions, and special offers.